How do I change my account?
Users are not allowed to change their account. Please consider thoroughly before you submit.
How do I change the password?
Web version: Enter the current and the new password in "Game Setting"→ "Password" on Game Map.
App version: Enter the current and the new password in "Setting"→ "Password" on the homepage.
What can I do, if I forgot my password?
If you happen to forget your password, just click on "Forgot password?" in the login-window and we will send you an email to reset your password.
What can I do, if I didn't receive the confirmation email?
1. It is recommended not to use free email account provided by Yahoo, pchome, hotmail, outlook, etc. to avoid missing important emails due to failed delivery.
2. If you still can't receive our emails, please check your junk mail folder. If it doesn't work, please return to PaGamO page to log in. When the system shows "Not Confirmed Yet", press "resend" and the system will send out the verification email again. Also, please check again if you have entered the right email address.
Why can't I log in with Google account when signing up on app?
According to age requirement on Google accounts, if you are under 13, your are not allowed to log in with Google account on PaGamO app. We suggest that you log in to website.
Why can't I log in App with educational Google account?
If you want to log in PaGamO App with an educational Google account (App's login icon is G), your school's G Suite manager needs to grant the permission of "Google +" of the account first. Note: If the user who activates Google + function is under 13 years old, the account might be suspended by Google.